What we collect
- Your email address, used to sign you in, to email you about your account and your products, and to send occasional offers, which you can unsubscribe from. Sign-in codes are stored only as a keyed hash and expire after ten minutes.
- Your Printify access token, encrypted at rest with AES-256-GCM. It is used only on our servers to call the Printify API, and it is never sent to a browser.
- Your product data: artwork, titles, SKUs, variants, prices, and job history, so products can be reviewed, retried, and managed.
- Purchase records, being which pack was bought and when. Card details are handled by Stripe and never reach us.
- Your device's notification token, if you allow notifications in the iPhone app.
What we do not do
We do not sell your data, use your artwork to train models, or share your product catalog with anyone beyond the service providers listed below, who handle it only to run Productify. We do not use advertising trackers.
Artwork retention
Uploaded artwork stays in our storage while you prepare products with it. When you create a product, we send the artwork to Printify and delete our copy once Printify confirms it received the image. Artwork that is not used in a created product is deleted from our storage 30 days after you last worked with it, or as soon as you delete it. Until then, we may show your artwork to you through private links that expire within 8 days, for example in the Productify iPhone app, in an email about products waiting to be created, or in ChatGPT when you use Productify there. We keep the Printify image reference, a checksum and the image dimensions so your products stay reviewable.
Written listing copy
If you choose to have listing copy written for you, we send that design and a description of the product it is printed on to OpenAI, and they return a title, a description, and tags. In Productify on the web you choose this for each upload: whether the title is written for you, taken from the file name or typed by you, and whether the description and tags are written for you, written by you or left empty. Having them written is the preselected choice, and nothing is sent until you start the writing. In the iOS app, writing is offered for the whole listing and is not preselected. An AI app you connect to Productify, such as ChatGPT, has listings written when it adds designs, unless it asks for none.
What is sent is the artwork and its file name, the product's manufacturer details, the colors, sizes and print position, and what you have told us about your shop: its voice, its story and any standing instructions. When you ask for a rewrite, your feedback and the copy being replaced are sent too. What comes back is stored on your products like any other copy, and you can edit or replace it.
OpenAI does not use data submitted through their API to train their models. We do not use your artwork or your copy to train anything, and we never send your Printify token, your email, or your customers' details.
For each request we keep a record of which model ran, how many tokens it used, what it cost, and whether it succeeded, so we can bill accurately and see whether the feature is working. Those records carry no artwork and no listing text. When a request fails, the provider's own error message can quote the request back to us, so it is written to our server logs, which expire, and never into our database.
To check the quality of written listings, each request and its result are also recorded with Braintrust, a monitoring service: the instructions sent (including your shop's voice, story and standing instructions), the design's file name, any rewrite feedback, and the listing that came back. The artwork image is not included. Braintrust holds these records for a limited period, and we keep a copy for up to 90 days to compare quality over time, after which it is deleted.
Sub-processors
- Printify, for product and catalog operations you initiate
- Stripe, for payment processing
- Resend, for sign-in codes, receipts, job updates and product emails, which you can unsubscribe from
- Supabase, for database and file storage
- Vercel, for hosting and server logs
- Apple, for purchases made in the iPhone app
- Expo, for iPhone notifications
- PostHog, for product analytics, so we can see which parts of the tool work
- OpenAI, only when you ask for listing copy to be written, as described above
- Braintrust, for monitoring the quality of written listings, as described above (no artwork images)
Analytics
We record how the product is used: pages viewed, steps completed, products created, and where people get stuck. Your email address is stored against your analytics profile so we can support you; it is not attached to individual events. We do not record your artwork, product titles, or SKUs in analytics, and we do not use advertising trackers or sell this data.
Your rights
You can ask for a copy of your data, correct it, or have it deleted. Deleting your account removes your stored artwork, product records, and job history from Productify; products already created in your Printify account belong to you and stay there. Email support@useproductify.com and we will respond within 30 days.
Security
Access tokens are encrypted at rest, sessions use signed HttpOnly cookies, and every request is authenticated before any data is read. Every query is scoped to your account by the application, so one account cannot read another's data.
Contact
Privacy questions: support@useproductify.com